Online retail market, a seamless fulfillment process can make or break customer experience. For e-commerce merchants in Singapore and the wider Southeast Asia region, choosing the reliable partner for warehousing, order processing, platform integrations and scalability is key. In this article we’ll review: what e-commerce fulfillment means, what to look for in a provider (four critical criteria), a curated list of the top five fulfillment companies in Singapore.
What is ecommerce fulfilment
E-commerce fulfilment refers to the end-to-end set of processes that begin when a customer places an online order and end when that order arrives at their door (and sometimes includes returns). In practice this includes: receiving and storing inventory in a warehouse, picking & packing items when an order comes in, shipping the order (and managing last-mile delivery), handling returns and exchanges, and keeping accurate inventory and order status tracking.
What to look for in an ecommerce fulfilment provider
When evaluating a fulfilment provider, there are several important criteria you must assess. Here are four of the most critical..,
1. Warehousing & Storage
Your provider should offer a robust warehousing solution: safe, secure, with good location(s) (ideally within or close to Singapore to minimise shipping times), appropriate storage types (ambient, temperature-controlled if required), accurate inventory management (including FIFO/FEFO, batch control).
2. Order Processing
Efficient order processing is key: once the customer places an order, the fulfilment process must be fast, accurate, with minimal errors, and good quality packing and shipping. Providers who scale well for high-volume or peak campaigns are preferable.
3. E-commerce Integrations
Because your store likely sells via platforms (Shopify, Lazada, Shopee, etc) or your own website, the fulfilment provider must integrate cleanly with your order management/ inventory management/ shipping systems. Real-time updates, dashboards, and automation reduce human error and give visibility.
4. Pricing & Scalability
Start-ups and growing merchants need the ability to scale up or down without being locked into large fixed costs. Transparent pricing (warehousing + pick/pack + shipping + returns) is important. And the provider must be able to handle ramp-up for peak seasons (e.g., 9.9, 11.11 etc) without major drop in service levels.
Best 5 Fulfillment Companies in Singapore
Singapore is home to a rapidly growing ecosystem of third-party logistics (3PL) and e-commerce fulfillment providers, each offering distinct strengths in warehousing, order processing, and last-mile delivery. Whether you’re a local SME or a global brand expanding into Southeast Asia, choosing the right partner can directly influence your operational efficiency, delivery speed, and customer satisfaction.
Here are the top five fulfillment companies in Singapore that have earned strong reputations in the logistics and e-commerce sectors.
1. Singapore Post Limited (SingPost)
As Singapore’s national postal service provider, SingPost has evolved into a full-fledged logistics and e-commerce powerhouse. Their Fulfillment Solutions cover warehousing, inventory management, order processing, packaging, and shipping — all backed by decades of delivery experience and a well-established infrastructure.
Key Services:
- Comprehensive warehousing and inventory management system with multi-location storage across Singapore and the region.
- Order picking, packing, and dispatch handled with automated processes for speed and accuracy.
- Regional network spanning 14 warehouses in 9 countries — ideal for cross-border fulfillment.
- Integration with major e-commerce platforms, including Shopify and other APIs for order synchronization.
2. MAK Logistic
MAK Logistic is a Singapore-based logistics and e-commerce fulfillment company providing integrated 3PL services that include warehousing, manpower supply, e-commerce order fulfillment, and specialized transportation. Known for their flexible and tailored approach, MAK Logistic caters to both startups and established e-commerce brands seeking personalized attention and operational efficiency.
Key Services:
- E-commerce fulfillment: picking, packing, labeling, and doorstep delivery.
- Warehouse storage with dedicated manpower for inventory management.
- Real-time tracking and automation for seamless order flow.
- Specialized transportation services, including time-sensitive deliveries across Singapore.
- Scalable solutions for SMEs looking to expand operations without large fixed costs.
3. Ninja Van
Ninja Van is one of Southeast Asia’s largest last-mile delivery companies, and it has grown to offer full fulfillment and warehousing solutions. Their fulfillment centers in Singapore serve a wide range of online sellers and SMEs, combining technology with logistics efficiency.
Key Services:
- Warehousing and inventory management designed for e-commerce operations.
- Picking, packing, and labeling services for multi-SKU and high-volume orders.
- Same-day and next-day delivery options with flexible delivery windows.
- Seamless platform integration with Shopify, Shopee, and Lazada for automatic order syncing.
- Advanced tracking and analytics dashboard to monitor shipments and performance.
4. LOCAD
LOCAD positions itself as a cloud logistics and fulfillment network built specifically for digital-first and omnichannel brands. It focuses on automating the backend of e-commerce — integrating storefronts, marketplaces, and courier networks through a unified software platform.
Key Services:
- Smart fulfillment: automated picking, packing, and inventory updates.
- Multi-channel integrations with Shopify, Lazada, Shopee, WooCommerce, and more.
- Distributed warehousing network across Asia-Pacific for cross-border scalability.
- Data-driven insights to help brands optimize inventory and delivery costs.
5. Pickupp
Pickupp is an innovative logistics company offering on-demand delivery and e-commerce fulfillment in Singapore and across Asia. With a strong emphasis on flexibility, they provide scalable logistics support to businesses of all sizes , from SMEs to large online retailers.
Key Services:
- Warehousing and storage for e-commerce inventory.
- Order fulfillment including picking, packing, and shipping.
- Last-mile delivery with same-day and express options.
- API and app integrations for real-time tracking and order updates.
- Customizable fulfillment solutions based on business volume and product type.
Why choose the MAK Logistic for ecommerce needs
If you’re evaluating fulfilment partners and are particularly considering MAK Logistic, here are several reasons why they may be a strong choice for e-commerce fulfilment in Singapore..,
Singapore-based and specialist in logistics
MAK Logistic is headquartered in Singapore and understands the local market, labour and transportation environment. According to its company profile they serve warehousing, logistics operations, fulfilment and transportation across Singapore.
End-to-end fulfilment capability:
They explicitly state they provide e-commerce fulfilment services: storage, pick & pack, last-mile delivery, automation and intelligent logistics.
Integrated manpower and logistics expertise
Since they also supply warehousing manpower and specialised transport, they can provide an integrated solution rather than simply acting as a “space + pick/pack” provider. That means potentially better control over operations and responsiveness.
Scalability and flexibility
Their proposition emphasises being able to help your business grow without you needing to worry about “logistics hassle”. This is ideal for e-commerce brands scaling up or going
Focus on automation and technology
They mention “automate your backend with our fully integrated fulfilment services” which is a good sign for reducing manual errors and increasing speed in e-commerce workflows.
Transparent Singapore address and contact
Their office is listed at 21 Woodlands Close #02-18, Primz Bizhub, Singapore 737854.
End Of The Words
I hope this comprehensive article helps you understand what to look for in an e-commerce fulfilment provider, gives you a solid shortlist of the top options in Singapore. The five companies discussed above SingPost, MAK Logistic, Ninja Van, Locad, and Pickupp each bring unique strengths to the table. SingPost and Ninja Van offer scale and regional reach, Locad focuses on smart integrations and automation, and Pickupp delivers flexibility for fast-moving sellers. However, for many growing e-commerce brands that value personalized service, local expertise, and end-to-end logistics support, MAK Logistic stands out as a powerful choice.
MAK Logistic combines warehousing, manpower supply, specialized transportation, and order fulfillment into one integrated service. This means your business can streamline backend operations, from storage to final delivery, without coordinating multiple vendors. Their team understands how e-commerce businesses in Singapore operate, from fast-moving consumer goods to online fashion, electronics, and beauty products.
