How Warehouse Staffing Impacts Last-Mile Delivery Efficiency
As consumer expectations for fast and accurate deliveries continue to rise, last-mile delivery has become one of the most critical and challenging aspects of the logistics supply chain. While companies often focus on route optimization, fleet management, and delivery software, one essential element is often overlooked — warehouse staffing. Your warehouse workforce plays a direct role in how fast and reliably goods can reach customers. From sorting and packing to coordinating with transport teams, having the right manpower in your warehouse is key to last-mile delivery success.
In this article, we’ll explore how proper warehouse staffing solutions boosts last-mile performance, common manpower challenges in e-commerce logistics.
What Is Last-Mile Delivery
Last-mile delivery refers to the final step in the logistics process — when a package is transported from a distribution hub to the end customer’s doorstep. This stage is often the most expensive and time-sensitive, accounting for over 50% of total delivery costs in many operations. Customers expect same-day or next-day delivery, and any delay during the final leg can negatively impact customer satisfaction and brand trust.
The Role of Warehouse Staff in Last-Mile Delivery
Warehouse employees are the invisible engine behind every successful delivery. Their accuracy, speed, and coordination with the logistics team directly affect how smoothly parcels move out the door.
Key Responsibilities:
Order Picking: Accurate selection of items for dispatch
Packing & Labelling: Speedy, damage-proof packaging with correct shipping information
Sorting by Delivery Zones: Efficiently organizing packages for multiple routes
Coordination with Transport Teams: Ensuring timely hand off to drivers
Returns Handling: Processing returned goods to avoid inventory mismatches
Common Staffing Challenges In Warehouse Operations
Last mile delivery is the most critical and cost-intensive stage of the supply chain. Ensuring smooth, on-time deliveries depends heavily on reliable staffing. However, companies in this sector often face several staffing challenges that impact operational efficiency and customer satisfaction.
Common Challenges:
High turnover during peak seasons
Insufficient workers per shift
Lack of trained pickers and packers
Poor shift planning and workload imbalance
Inexperience with e-commerce fulfilment systems
Peak Season Tip: Scale Fast with Flexible Staffing
During major e-commerce campaigns or public holidays, order volumes often double or triple. Businesses need to scale staff quickly without long-term commitments. This flexible helps avoid overtime burnout, meet tight delivery windows, and reduce fulfilment errors.
With experienced ecommerce services providers to you will get:
Short-term or seasonal manpower on demand
Quick deployment (within 24–48 hours)
Trained packers, sorters, loaders
Manpower for shifts around the clock
Why Choose MAK Logistic for Warehouse & Delivery Support?
MAK Logistic is a trusted name in warehouse manpower solutions across Singapore.Our clients consistently achieve higher delivery SLAs, fewer fulfillment errors, and better warehouse efficiency.. With deep experience in warehouse operations and delivery chain support, MAK offers:
Pre-screened warehouse assistants and sorters
Certified forklift and pallet jack operators
Delivery-ready manpower (last-mile hand-off coordination)
E-commerce fulfillment support for Shoppe, SingPost, and more
On-site onboarding and performance monitoring
Conclusion
Last-mile delivery starts inside your warehouse. Before packages hit the road, they must be picked, packed, sorted, and dispatched by a capable workforce. If you want to boost delivery efficiency, reduce late shipments, and scale with confidence, start by optimizing your warehouse staffing.
Whether you’re a growing e-commerce brand or an established 3PL, MAK Logistic provides the manpower you need to power through every delivery deadline.
